Privacy policy

Privacy policy


PlayBack Madrid SL, in compliance with current regulations on the protection of personal data, informs that the personal data collected through the forms on the website:, are included in specific automated files of users of reservation management services.

The collection and automated processing of personal data aim to maintain the business relationship and perform tasks of information, training, advice, and other activities specific to PlayBack Madrid SL.

These data will only be transferred to entities that are necessary for the sole purpose of fulfilling the aforementioned purpose.

PlayBack Madrid SL takes the necessary measures to guarantee the security, integrity, and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

The user may exercise the rights of access, opposition, rectification, and cancellation recognized in the aforementioned Regulation (EU) at any time. The user can exercise these rights by sending an email to:

The user declares that all the data provided by him/her are true and correct, and undertakes to keep them updated by communicating any changes to PlayBack Madrid SL.


PlayBack Madrid SL will process your personal data collected through the website:, for the following purposes:

  1. In the event of contracting goods and services offered through, to maintain the contractual relationship, as well as the management, administration, information, provision, and improvement of the service.
  2. Sending requested information through the forms available on

Please note that you can oppose the sending of commercial communications through any means and at any time by sending an email to the address indicated above.

The fields in these records must be completed, as it is impossible to achieve the stated purposes without providing this data.


The provided personal data will be kept for as long as the commercial relationship is maintained or until you request its deletion, and during the period for which legal responsibilities may arise from the services provided.


The processing of your data is based on the following legal bases:

  1. The request for information and/or the hiring of PlayBack Madrid SL services, the terms and conditions of which will be made available to you prior to any potential contract.
  2. Free, specific, informed, and unequivocal consent, as we inform you by providing this privacy policy, which, after reading it, you can accept by means of a declaration or a clear affirmative action, such as checking a designated box.

If you do not provide us with your data, or if you do so incorrectly or incompletely, we will not be able to process your request, and it will be impossible to provide you with the requested information or carry out the services’ contracting.


The data will not be communicated to any third party outside of PlayBack Madrid SL, except for legal obligations, and they will be managed in a way that prevents their sharing with third parties for any purpose.


PlayBack Madrid SL informs that, as a data hosting service provider, and in accordance with the provisions of Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI), it retains essential information for a maximum period of 12 months to identify the origin of the hosted data and the start time of the service provision. The retention of this data does not affect the confidentiality of communications and can only be used within the framework of a criminal investigation or for the safeguarding of public security, made available to the judges and/or courts or the Ministry that requires it.

The communication of data to the State Security Forces and Bodies will be carried out in accordance with the provisions of the regulations on the protection of personal data.


PlayBack Madrid SL is the owner of all copyrights, intellectual property rights, industrial rights, know-how, and any other rights related to the content of the website and the services offered therein, as well as the programs necessary for their implementation and related information.

The reproduction, publication, and/or non-strictly private use of the contents, in whole or in part, of the website is not permitted without prior written consent.

The user does not acquire any rights or licenses for the service contracted, regarding the software necessary for the provision of the service, nor the technical information related to the service, except for the rights and licenses necessary for the fulfillment of the contracted services and only during their duration.

For any action that exceeds the fulfillment of the contract, the user will need written authorization from PlayBack Madrid SL. The user is prohibited from accessing, modifying, viewing the configuration, structure, and files of the servers, assuming civil and criminal liability for any incident that may occur on the servers and security systems as a direct result of negligent or malicious actions on their part.


In compliance with the LSSI, PlayBack Madrid SL will not send advertising or promotional communications via email or any equivalent electronic means unless they have been previously requested or expressly authorized by the recipients.

In the case of users with whom there is a previous contractual relationship, PlayBack Madrid SL is authorized to send commercial communications regarding products or services that are similar to those initially contracted with the client.

In any case, after verifying their identity, the user may request not to receive any further commercial information through the Customer Service channels.